Organisations and resources

Right To Participate – Disability Rights UK

Project by Disability Rights UK to increase awareness of the Equality Act. Provides accessibility rights information in specific areas such as the cinema and access to buses. They provide template complaint letters which can be easily adapted for your situation.

Travel Access Complaints Service for Disabled People (DTACS)

Service for supporting people to take disability access complaints against transport providers. DTACS provides training to individuals on collecting evidence to take claims.

Stammering Law

Stammering Law provides easy to read comprehensive information about many aspects of UK law and disability discrimination, concepts and specific legal cases. While they focus on stammering, much of the content is more widely applicable.

DART – Disability Attitude Re-Adjustment Tool

A guide by Doug Paulley, one of Reasonable Access’s co-founders, for disabled people about your legal rights around access to services, public transport, information governance and navigating the legal system.

Equality and Human Rights Commission (EHRC) – Equality Act 2010

The Equality and Human Rights Commission, more commonly referred to by its initials EHRC, is an organisation given certain powers by the Westminster government to challenge discrimination in England and Wales. They publish extensive guidance documents about discrimination and legal rights (across all characteristics including disability) and statutory guidance (which is legally very useful).

Equality Commission for Northern Ireland

The Northern Irish Equality Commission handles discrimination issues which are a devolved issue.

Commission in Scotland

Scotland specific EHRC website.

Commission in Wales

Wales specific EHRC website.

ACAS – disability discrimination in employment

ACAS outline of employment issues and disability discrimination.

Equal Treatment Bench Book (ETBB) Legal and Court System Guide (England and Wales)

The Equal Treatment Bench Book (ETBB) is an official Courts and Tribunals Judiciary publication covering all aspects of equality and diversity across protected characteristics and more. For disabled people it includes brief information and links to information about different impairments, as well as suggested inclusive practices and ‘reasonable adjustments’ for the legal system. It is useful to draw attention to this guide if you have any dealings with the legal system. It also contains information about Litigants in Person (LiPs) – that is, people who take legal cases entirely or partly without legal representation (a lawyer or barrister).

Scottish Equal Treatment Bench Book

Equal Treatment Bench Book for the Scottish Legal system covering all aspects of equality and diversity. It is a separate publication because the Scottish legal system is very different to that in England, Wales and Northern Ireland.

Welfare benefits advice

While Reasonable Access is not experienced in social security law, we can recommend that people seek advice from one of the following types of organisations.

Disability Rights UK

Disability Rights UK has a page for organisations giving advice, benefits support and debt management.

Money Advice Service

The government established Money Advice Service has a page on where to get benefits advice and help.

Equally Ours

Equally Ours is a organisation which supports welfare benefits advisers to support people accessing benefits. They are encouraging using the Equality Act as one tool in the benefits system via their freely available Equality and welfare benefits advice handbook.

Law firms who do disability discrimination cases

Deighton Pierce Glynn

Deighton Pierce Glynn has a range of expertise in discrimination law issues. They have special expertise in the Public Sector Equality Duty (PSED)

Fry Law

Fry Law have expertise in all areas of the Equality and Human Rights law including disability and have some notable cases to their name.

Leigh Day

As well as expertise across protected characteristics including disability and a range of areas, Leigh Day covers employment discrimination cases.

Other legal support

Law Centres Network

The Law Centres Network lets you search for local law centres by geography or a listed place name. Some law centres can assist with employment, welfare rights or general discrimination issues.

Disability Law Service (DLS)

Disability Law Service provides free legal advice to disabled people and their carers, covering community care, employment, housing and benefits law. Their website has useful factsheets.

RNIB – Legal Rights Service

The RNIB (Royal National Institute for the Blind) Legal Rights Service can provide information, advice and occasionally formal representation for Equality Act, Community Care and Benefits law.

RNIB and Guide Dogs for the Blind toolkit for visually impaired people to challenge guide dog access refusals

Two toolkits (one for Great Britain and one for Northern Ireland) outline Guide Dog owner’s rights, suggest how to make a complaint and have template letters and information to send with it.

Deaf Law UK (Information only)

Deaf Law UK has some resources and information in English and British Sign Language (BSL) about access rights.