Organisations and resources

Right To Participate – Disability Rights UK

Project by Disability Rights UK to increase awareness of the Equality Act. Provides accessibility rights information in specific areas such as the cinema and access to buses. They provide template complaint letters which can be easily adapted for your situation.

Disability Justice Project

The Disability Justice Project which is part of Inclusion London has a range of template letters covering a range of disability discrimination issues (public transport, physical barriers, accessible information and communication, access to public consultation and engagement, accessible housing, social care, human rights, hate crime and employment/work rights).

Travel Access Complaints Service for Disabled People (DTACS)

Service for supporting people to take disability access complaints against transport providers. DTACS provides training to individuals on collecting evidence to take claims.

Stammering Law

Stammering Law provides easy to read comprehensive information about many aspects of UK law and disability discrimination, concepts and specific legal cases. While they focus on stammering, much of the content is more widely applicable.

DART – Disability Attitude Re-Adjustment Tool

A guide by Doug Paulley, one of Reasonable Access’s co-founders, for disabled people about your legal rights around access to services, public transport, information governance and navigating the legal system.

DART does have a few out of date bits now as the author is a single busy disabled person, so we include a list of known corrections and updates to the still excellent DART document below:

Equality and Human Rights Commission (EHRC) – Equality Act 2010

The Equality and Human Rights Commission, more commonly referred to by its initials EHRC, is an organisation given certain powers by the Westminster government to challenge discrimination in England and Wales. They publish extensive guidance documents about discrimination and legal rights (across all characteristics including disability) and statutory guidance (which is legally very useful).

Equality Commission for Northern Ireland

The Northern Irish Equality Commission handles discrimination issues which are a devolved issue.

Commission in Scotland

Scotland specific EHRC website.

Commission in Wales

Wales specific EHRC website.

ACAS – disability discrimination in employment

ACAS outline of employment issues and disability discrimination.

Equal Treatment Bench Books: England and Wales (and Northern Ireland) and Scotland

The Equal Treatment Bench Books (ETBB) are official Judiciary publications in England and Wales or Scotland which cover all aspects of Equality and Diversity that might arise for marginalised court users including disabled people, racial minorities, religious people and also Litigants in Person. The whole document is very long, but is well structured into sections for each group. The disability chapters often cover a range of common impairments and conditions and detailed identification of likely-barriers and suggested solutions.

It can be useful to draw attention to the relevant bench book if you need to ask a court or tribunal for adjustments.

Equal Treatment Bench Book (ETBB) for England and Wales Legal and Court System Guide (England and Wales)

This also seems to be what the Northern Irish courts link to for bench book purposes although the link is broken as of May 2024 and has been reported to them with a request for clarity about its validity.

Scottish Equal Treatment Bench Book

The Scottish courts are different to those in England and Wales and Northern Ireland so they have their own bench book.

Welfare benefits advice

While Reasonable Access is not experienced in social security law, we can recommend that people seek advice from one of the following types of organisations.

Disability Rights UK

Disability Rights UK has a page for organisations giving advice, benefits support and debt management.

Money Advice Service

The government established Money Advice Service has a page on where to get benefits advice and help.

Equally Ours

Equally Ours is a organisation which supports welfare benefits advisers to support people accessing benefits. They are encouraging using the Equality Act as one tool in the benefits system via their freely available Equality and welfare benefits advice handbook.

Law firms who do services disability discrimination cases

Disability Justice Project ‘Find a Solicitor’ page

Legal firms with a wide range of disability related expertise including public law, mental capacity, social care, education and discrimination are listed by the Disability Justice Project.

Deighton Pierce Glynn

Deighton Pierce Glynn has a range of expertise in discrimination law issues. They have special expertise in the Public Sector Equality Duty (PSED)

Leigh Day

As well as expertise across protected characteristics including disability and a range of areas, Leigh Day covers employment discrimination cases.

Sinclairs Law

Sinclairs Law take education cases covering schools and the SEND tribunal as well as Higher Education law issues. They cover disability discrimination in these specific contexts.

Other legal support

Law Centres Network

The Law Centres Network lets you search for local law centres by geography or a listed place name. Some law centres can assist with employment, welfare rights or general discrimination issues.

Legal Advice Clinics

Law Works have a network of clinics around England and Wales covering various areas of law. There is no guarantee they can cover disability discrimination but they are worth trying.

Support Through Court (formerly Personal Support Unit (PSU))

A free service across England and Wales, providing support and guidance before, during, and after court with paperwork and processes (but cannot provide legal advice).

Disability Law Service (DLS)

Disability Law Service provides free legal advice to disabled people and their carers, covering community care, employment, housing and benefits law. Their website has useful factsheets.

RNIB – Legal Rights Service

The RNIB (Royal National Institute for the Blind) Legal Rights Service can provide information, advice and occasionally formal representation for Equality Act, Community Care and Benefits law.

Deaf Law UK (Information only)

Deaf Law UK has some resources and information in English and British Sign Language (BSL) about access rights.

Sinclair Law – Higher Education Solicitors

Sinclair Law specialise in Higher Education and may be able to help with disability discrimination issues for Higher Education (university) students.

Other legal areas we don’t cover well

Reasonable Access does not cover much children’s ‘Special Educational Needs’ (SEN) or on employment as they are specialist and there are already a few organisations with more expertise and experience than us.

Special Educational Needs (SEN) and SENDIST Tribunal

These are organisations we see who have more expertise than us:

Employment law advice

We are not listing law firms here as there are so many and we cannot vouch for them – we recommend searching online.
You may also find our other legal support useful.

Useful resources

Spreadsheet of UK disability discrimination legal cases complaints

Natalya has compiled a spreadsheet of disability discrimination cases and complaints using public information such as news articles. It is best used with filters or searches e.g. “dog” for assistance dog cases.

The spreadsheet is split into two worksheets:

  1. Approx 195 legal cases which have resulted in a legal outcome with links where possible to the judgment and commentary.
  2. 560 cases reported online (media, webpages and ombudsman services etc) with a summary and links to online reporting.

Freely available online

Complaint Project – by Sara Ahmed

Sara Ahmed, a now independent academic and scholar, started collecting written and oral testimony about people’s experiences of complaining about sexual harassment and misconduct in universities. This automatically widened to include related issues around racist and disablist harassment. Sara writes about how institutions and Power protect themselves from complaint in various ways. We will link to Sara’s book on this once it is published.

There is also a Wheeler Centre lecture with reasonable automated captions on YouTube where Sara talks about this work.


In our view many of the books around equality law and disability discrimination are not always helpful for Litigants in Person or for taking cases given how much they can cost. We recommend checking your library service for a copy. These are listed for general interest.

Discrimination in Employment

Discrimination in employment: a claims handbook” by Declan O’Dempsey a barrister at Cloister’s chambers. Published in 2013 by the Legal Action Group (LAG). This book costs around £55 as print or ebook, or £74 as a combined bundle.

Disability and Equality Law in Britain

Disability and Equality Law in Britain: The Role of Reasonable Adjustment” by Anna Lawson, published in 2008 by Hart publishing. Available in print or EPUB ebook for around £35-£45.

This book pre-dates the Equality Act (so still has the old DDA) which limits its practical use. It’s largely of interest for the development of the law and concept of ‘reasonable’ adjustments/accommodations in different areas.

Companies and Charities

UK company information including their legal name and address, financial information and directors names and details can be found using Companies House company search tool.

There are different charity commissions for England and Wales, Scotland and Northern Ireland which provide correspondence addresses, trustee details and financial information for Charities and Charitable organisations: